Dikonia understands that connectivity needs, budget, infrastructural capabilities and resource availability vary for different businesses. And respecting the sentiment of ‘different strokes

for different folks’, Dikonia not only supports individual telephone lines from reliable providers, it also facilitates reliable Centrex service.

Voice Connectivity for End Users:

Small operations or startups that do not expect to handle high call volumes and thus can make do with basic voice factures opt for individual telephone lines that terminate at the stand-alone end device or the telephone set.

On the other end of the spectrum, Dikonia also serves large and sprawling organizations with multiple on premise Private Branch Exchanges with dedicated trunks for high bandwidth and the ability to bear peak hour traffic without dips in call quality or unnecessary delays in call transfers.

Centrex for Enterprises That Want to Focus on What They Do Best:

Most Private Branch Exchanges are automatic. But even without a live receptionist and switch board operator, the maintenance needs and up front financial investment are considerable and often prohibitive. This is where the Centrex facility proves to be invaluable. In the Centrex set-up (also known as hosted PBX), all the hardware is owned by the service provider who ‘sells’ the functionalities like a utility.

Users can buy the ability to block calls, communicate intra office for free by dialing short codes (three to four digit numbers) and even integrate multiple offices in the same city so that the convenience of free voice calls can be extended to remote partners, stakeholders and peers. They also get access to call patterns and advanced analytics without needing to worry about configuration, upgrades and disaster recovery. They simply need to communicate their requirements to Dikonia and we can program the routing and the features from the central exchange (or the Centrex) on our premise.

Organizations can make use of:

• Direct inward dialing
• Manager - secretary service
• Audio and video conferencing
• Voice mail
• Group Hunt
• Auto callback
• Parallel ringing

Centrex can cater to both analogue and IP based end devices and thus are a perfect fit for companies with a hybrid infrastructure and a business model that doesn’t encourage a fully cloud based communication platform because of ISP unreliability and other factors like the presence of power lines that disrupt internet connectivity.

Please get in touch with Dikonia at for our rate charts and a tailored consultation around the solution that best suits your requirements.