Chances are if you have a business, you need to attend multiple calls a day and a large chunk of your valuable work time is spent jotting down details of your conversations, attributing them to the right clients and opportunities and eliminating redundancy from the system which might creep in because of multiple employees dealing with the same caller or customer.

Whew!

With so much going on, where is the time for strategic thinking and action.

Even if you have an on-premise PBX that runs SIP trunks, you know how difficult maintenance and call flow programming can get.

Cloud Telephony is a robust and easy to use solution that is the ideal answer to the problem of SMBs and larger enterprises. In a cloud telephony system, the PBX is virtual. It doesn’t reside on the premises of the customer and its operational considerations are the responsibility of the vendor. With cloud telephony businesses get to access all the advanced features like toll free numbers, auto attendant, group hunt, find me follow me and IVR but from an easy to use software application interface that is internet or browser based. With cloud telephony, flawless communication is easy and is paid for like a utility. Add agents when you need to scale. And features when you diversify – all without talking to a single IT member!

Dikonia understands that data security is a concern for ventures that deal with sensitive information and may be wary of entrusting everything to the cloud. This is the reason why 128 bit encryption is used to ensure protection from hackers, eavesdroppers and third parties with malicious intent.

Dikonia works with popular cloud telephony provider Knowlarity to offer:

• Super Toll Free which is billed for all inbound calls rendering conversations with leads free for them. It boasts exciting advanced features like in-depth analytics, call whitelisting, call routing and personalized welcome messages in regional languages. Super Toll Free has a proven lead capture improvement percentage of 40 for competitive industries like Retail.
• Super Receptionist which is a plug and play contact center that brings all the touch points that you have with your customers and prospects together in one central, easy to use communication hub in the cloud. With Super Receptionist employees enjoy unprecedented productivity – irrespective of their location, leveraging big data through CRM and ERP integrations, utilizing business intelligence with predictive analytics, recording and transcribing calls with a single touch and setting up advanced call forwarding.
• Out Bound Dialer which is a boon for companies that need to provide rich interactive experiences to their callers. With the help of the simple and elegant outbound dialer solution a number of key processes and tasks like sending monthly payment reminder voice messages to regular customers or cash on delivery order confirmations can be easily automated. Moreover sophisticated multi-tiered IVR facility with text to speech conversion and personalization by caller name insertion is also a part of the features roster.
• Cloud IVR which is right up the alley of empowered customers looking for self service. With Interactive Voice Response businesses can not only route leads to the right department without ever putting them in touch with a human operator, they can also learn more about the preferences and requirements of potential buyers qualifying them as cold, warm or hot before handing them over to experts who can best serve their needs. IVR can save busy companies hundreds of man hours every week and they can pay as they grow, opting for more power and features in line with their trajectory.

Are you interested in doing away with your existing PBX or investing in a professional communication system for the very first time? Call Dikonia Telecom at .