Call Centers and India are almost synonymous. The hub of call center outsourcing in the early nineties to the 2000, the country however has lagged behind where paying heed to technical advancements and utilizing the sophisticated features and functionalities available to companies and reps are concerned.

Do you need to regularly field calls from your prospects? Do you need to be proactive and responsive in your interactions with clients because your product demands constant exchange of information between you and the buyer?

Having a couple of telephone lines terminate at the desks of your employees and the support of basic enterprise PBX features may not be enough to offer you the competitive edge you seek. A full scale call center solution either installed on premise or accessed through the cloud is the right choice for you.

With a dedicated call center set-up, you can:

• Ensure that you have representatives who are solely focused on the needs of your clients and prospects.
• Avail of higher end analytics and integrations with other Enterprise Application solutions like CRM to generate big insights from big data to make the most of trends and patterns.
• Project a more professional image of your company to your buyers and your market in general without taking away from the on-task productivity of your general employees.

And thanks to robust cloud based solutions facilitated by Dikonia, you can enjoy these conveniences with distributed rep teams who work from home and take advantage of pro features directly through softphones and the internet.

With Dikonia, a business enterprise and startups can:

• Use Skill based routing to ensure that the IVR menu directs callers to individuals who are best equipped to handle the questions and concerns of the prospect or the client.
• Experiment with IVR and professional grade audio recording for the messages of the workflows or IVR sequences
• Delight customers and callers with the virtual queue option that allows them to reserve their spot in a queue and receive a call back as soon as the agent is free.
• Utilize barge, whisper and other supervisory tools complete with real time updates of call center success metrics
• Use CTI or Computer Telephony Integration where data sheets of the caller complete with past interactions, purchase history and life time value are made available to the call center rep through convenient integrations with CRMs and even ERPs
• Put their stamp on the social sphere and respond to client comments and questions on the platforms of their choosing to solve problems without putting additional load on their call lines.
• Leverage the time savings offered by low cost soft dialers that filter out all non-productive incoming and outgoing calls (calls initiated by machines, calls going to answering machines or to units with a busy tone and so on) thus allowing only possible conversations with prospects and clients to reach the rep and reduce the resource drain on the enterprise. Call recording and post call analysis are also available with the soft dialer solutions.

Please connect with us at to understand how different call center modules and functionalities can revamp the way you interact with your prospects and buyers and realize high ROI.